Robotization in shared services centres grows by 75% in CR.The number of jobs in
domestic shared services centres providing, for example, customer service or
accounting operations for multinational corporations increased to 120,000 (+
20%) in 2020. The daily E15 informs about it, with the number of full-time jobs
occupied by robots growing by 75% to 8,750. The main motivation for the
introduction of robotics is not only to increase efficiency and improve
services but also to reduce the routine activities of employees. In 2021, the
number of jobs performed by robots will likely increase again by tens of per
cent. The total number of jobs in the sector will reach 130,000.
Zpracoval kolektiv pracovníků zahraniční kanceláře CzechTrade Bangalore.