The robotization grows by 75% in services centres

Published: 09.03.2021 Related countries:  India India

The number of jobs in domestic shared services centres providing, for example, customer service or accounting operations for multinational corporations increased to 120,000 (+20%) in 2020.

Robotization in shared services centres grows by 75% in CR.The number of jobs in domestic shared services centres providing, for example, customer service or accounting operations for multinational corporations increased to 120,000 (+ 20%) in 2020. The daily E15 informs about it, with the number of full-time jobs occupied by robots growing by 75% to 8,750. The main motivation for the introduction of robotics is not only to increase efficiency and improve services but also to reduce the routine activities of employees. In 2021, the number of jobs performed by robots will likely increase again by tens of per cent. The total number of jobs in the sector will reach 130,000.


Source: www.cianews.cz

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