Czech Republic,
Netherlands
The digitalization of public administration in the Czech Republic represents a significant step toward improving the business environment and increasing efficiency.
The government coalition plans to digitalize all state services within a year in order to meet the requirements of the Act on the Right to Digital Services. This was announced by Deputy Minister of the Interior Lukáš Klučka at the Digitální Česko 2026 conference. The timeline of the previous cabinet had envisaged the digitalization of some agendas only by 2029.
Beyond improving public administration, this shift is expected to have significant implications for trade and industry. Faster, fully digital public services can reduce administrative burdens for businesses, streamline licensing and reporting processes, and lower transaction costs. This may increase efficiency, particularly for small and medium-sized enterprises (SMEs), and improve the overall business environment in the Czech Republic.
Fulfilling the requirements of the Act on the Right to Digital Services, together with the digitalization of healthcare—specifically the sharing of health data in digital form—is, according to Klučka, one of the two key priorities. The government has taken over a total of 500 projects from the previous cabinet, which now need to be sorted and prioritized.
A committee of the Government Council for the Information Society has therefore been established. As early as next week, it will review 22 strategic projects and programs, assign completion deadlines, and designate responsible managers who will be accountable for them.
Use of AI
“All ministries can use artificial intelligence. The situation across departments is not entirely bad. There are a number of pilot projects underway. However, it is necessary to accelerate and scale up, which is linked to raising awareness among civil servants so they use AI properly and ethically. It is also necessary to prepare the infrastructure—from computing power to data centers,” outlined the government AI envoy Lukáš Kačena.
According to Kačena, attention must also be paid to the regulation of artificial intelligence. “In the near future, we will submit a proposal for a domestic AI Act,” he said.
The cabinet also wants to focus on education to ensure people are prepared for an AI-driven era. “It is necessary to teach about AI, but also with AI,” the envoy noted. Another area is the support of Czech research, development, and innovation. “This area has been significantly underfunded so far,” Kačena added.
Thousands of services
The obligation to digitalize all state services was postponed by last year’s amendment to the law from February 2025 by two years. According to a recent report by the Supreme Audit Office (NKÚ), the reasons include poor project management, a lack of IT specialists in the public sector, and incomplete data.
Other causes include complex information flows and overall governance of digitalization without clear accountability for spending. Between 2020 and 2024, the state spent more than 50 billion CZK on digitalization.
There are approximately 6,000 fully digitalizable services, according to the Digital Information Agency (DIA). As of January, 1,723 had been fully digitalized, and work is currently underway on another 1,663 services.
Demands on systems
Most of the telecommunications infrastructure in the country is provided by CETIN Group. “Data travels across our network and reaches its destination. With the development of digitalization, and especially artificial intelligence, data volumes are growing very rapidly, and so are the risks associated with operating these systems,” warned CEO Juraj Šedivý.
From the perspective of network requirements, digitalization is relatively predictable, Šedivý said, referring to the current government’s plans. “We must take into account expected data flows and application functionality in network architecture, capacity planning of individual lines, and infrastructure protection,” he explained.
A new cybersecurity law came into force last autumn, aiming to increase the resilience of organizations against cyber threats. “The key criterion for falling under regulation is the size of the company, determined either by turnover or the number of employees,” said Lukáš Kintr, Director of the National Cyber and Information Security Agency (NÚKIB).
Companies subject to the law and registered under it will be primarily required to implement security measures and manage their own cybersecurity, Kintr stated, adding that such steps are in the companies’ own interest.